1. Data Collection and Use
1.1 Whose personal data we collect and how we collect it
1.1.1 Ticketer collects personal data from a range of individuals in the context of its business activities, including our customers, representatives of our suppliers, Providers, Merchants, Venue Hosts and other business contacts; contractors; users of the Site; individuals who contact us by any means; and job applicants.
1.1.2 We collect personal data voluntarily provided by you when you: visit our Site and/or complete one of our web forms; register with our Site; contact our customer service team or request information from us in any other way; leave a customer review; visit our premises and kiosks; submit an order for any of the Services (defined below), or make a Ticket booking for any event, whether through physical kiosks, our Site, or selected sales channels of Ticketer, our Providers, or other third parties (including through selected third party platforms linked to our ticketing system); attend any events organised or managed by us or our Providers, or enter any premises of ours or our Venue Hosts; communicate with us, including via social networking websites, third party applications or similar technologies; or subscribe to our newsletters or emails; communicate with our Providers, Merchants, or other third parties through our Site.
1.1.3 We receive personal data from third party sources including API sales channels and promoter sales channels.
1.2 For whom do we collect your personal data In relation to:
- (A) your booking or enrolment for tickets, etickets, vouchers, memberships, or packages, or your donation (each a “Ticket”) for a specific event, show, performance, screening, exhibition, conference, transport service, attraction, food and beverage, place of interest, ride, venue access, membership programme, product, service, or charitable or beneficial cause (each a "Ticketed Service"), to be hosted or provided at a physical venue, virtual venue, online platform or website (each a “Venue”). Privacy Policy, as follows:
1.2.1 For Ticketer’s use:
We collect your personal data in our own capacity as set out below, for use and disclosure by Ticketer and its agents for the following respective purposes:
- (I) As Ticket seller, for the purpose of Ticket sale administration, processing and issuance, and other Ticketed Services;
- (II) As provider of the Site, for the purposes of management and administration of the Site, including customer registration and account administration.
1.2.2 For the Provider’s, Venue Host’s, & Merchant’s use:
- (I) We also collect your personal data as ticketing agent and data intermediary on behalf of:
- (A) the entity or entities operating, managing, producing, promoting or providing the Service and their agent(s) (each a "Provider"), for the Provider’s use and disclosure for the purposes of Ticket sales, Service management, administration and improvement, providing Service-related services, processing bookings or Tickets for admission, or other related activities (collectively “Service Administration”);
- (B) the entity or entities owning, operating, or managing the Venue hosting the Ticketed Service and their agent(s) (each a “Venue Host”), for the Venue Host’s use and disclosure for the purposes of managing Venue admission, seating, and/or access (collectively “Venue Administration”).
1.2.3 For Ticketer’s service providers’ and other third parties’ use:
There are certain circumstances in which we may disclose, transfer or share your personal data with certain third parties without further notice to you, as set forth in this Privacy Policy.
- (I) Where you have placed an order or made a purchase for a Ticket and/or a Mall Product, we also collect and use your personal data such as payment information, delivery information and other data and information as may be required, and share and disclose your data to our third party payment service providers, such as:
- (A) credit, debit and charge card companies, banks and other entities processing payment instructions given by you through this Site, for their use and disclosure for the purposes of processing and fulfilling your Ticket and/or Mall Product orders and purchases, as well as payments, invoicing and refunds;
- (B) our third party warehousing and delivery fulfilment partner(s), for their use and disclosure for the purposes of processing and arranging for delivery or collection of Tickets and/or Mall Products.
- (II) We may also disclose your personal data to: our third party service providers (including any third party service provider which hosts or manages data from this Site, or which provides and administers the Site and related Site services, including the Ticketer SPs) who process your personal data on behalf of Ticketer; lawyers and other professional advisors; auditors; our ticketing outlets and agents and any other agents or subcontractors acting on our behalf, government or regulatory authorities, to the extent required in the normal course and scope of our business in the provision of our services, and where required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order.
1.3 What personal data we collect and why we collect it
1.3.1 We collect and use your personal data to allow us to provide products, services and features to meet your needs, and to customize and improve our products and services to make your experience more secure and convenient and for the other purposes in Section 1.2. We only collect personal data about you that we consider necessary for achieving these purposes.
1.3.2 If you choose to use our services, we may require you to provide contact and identity information, including your name, address, email address, phone number and other personal data as indicated on the forms throughout the Site, or which you choose to provide us with. Where relevant, we will indicate which fields are mandatory and which fields are optional.
1.3.3 In general, we collect and use your personal data to facilitate our provision of the services requested by you. We will maintain records about your use of our services. We will collect, use and retain the data in your records, and such other data that we may obtain from time to time in connection with your current and past activities on the Site, for as long as the purpose for which the data is collected continues or where otherwise necessary for legal purposes or the purposes of our normal business operations where permitted by applicable law. Thereafter, we will destroy or delete the data, or remove the means by which the data can be associated with you such that the data is fully anonymised. We process your personal data for the following purposes and such other purposes as detailed in this Privacy Policy: providing you with Tickets, Mall Products, and information relating to Services ordered or requested by you, including any sales, refunds, or exchanges; notifying you of any changes to the Services you have ordered, including changes relating to your Mall Order or any events for which you have made Ticket bookings; improving our services; resolving disputes; troubleshooting problems; helping promote secure trading; collecting fees owed to us; conducting surveys, obtaining customer feedback and measuring consumer interest in our products and services; communicating with you (including on behalf of Providers, Merchants, and Venue Hosts); administering the Site and customising and optimising your experience on the Site; providing your personal data to Providers for Service Administration, to Merchants for Mall Administration, and/or to Venue Hosts for Venue Administration, as detailed in Section 1.2 above; marketing purposes as further detailed in Section 2 below; complying with applicable laws and regulations; detecting and protecting us against error, fraud and other criminal activity; other business purposes including managing accounts and records, legal, regulatory and internal investigations and debt administration and such other purposes as may be notified to you before or at the time of collection or use of the data.
1.3.4 We may also look across multiple users to identify problems or resolve disputes, and in particular, we may examine your personal data to identify users using multiple user-IDs or aliases. We may also compare and review your personal data for errors, omissions and/or accuracy.
1.3.5 Under some circumstances, we may require certain financial information from you. We use your financial information (including credit card information) only to verify the accuracy of your name, address, and other information, to detect any fraud or other criminal activity, and to bill you for your use of our services.
1.3.6 We may take photographs or video recordings at a Ticketed Service, event, Venue or premises of ours or our Providers or Venue Hosts. We take these photographs or video recordings for publicity and promotional purposes or for such other purposes notified to you at the Ticketed Service, event, Venue or premises. Where we do so, we may capture your image or likeness as part of the wider crowd of attendees at the event. If you do not wish for your image to be used in this way, or would like us to remove a photo that contains your image, please contact us using the methods detailed in Sections 7 and 9 below. In situations where we intend to take close up or individual photos or video recordings of you, we will always seek your consent before doing so.
1.3.7 Where you provide us with personal data of other persons for whom you are purchasing or booking Tickets (each a “Ticket Holder”), you undertake and warrant that:
- (I) you are authorised to consent on behalf of, and have obtained the consent of, each and every Ticket Holder to provide his or her personal data to us for the purposes set out in this Privacy Policy and Ticketer’s Terms and Conditions; and
- (II) all information and data of each Ticket Holder provided by you are accurate and complete.
1.3.8 Where required for compliance with all health and safety requirements as may be specified by the Singapore government, including any directions on preventing the transmission of COVID-19, and all other health advisories and guidelines (“Health Advisories”), before you may purchase a Ticket or attend an Event, we may require you to provide information on the COVID-19 vaccination status of you and your Ticket Holders (“Vaccination Status”). This will enable Ticketer, the Provider and Venue to comply with Health Advisories, including without limitation, to assess Event safety, comply with entry and maximum capacity requirements, and perform crowd management. Your Vaccination Status will be for Ticketer’s, the Provider’s and Venue’s internal use for the aforementioned purposes only, and will be accessed only by their employees and service providers, and will not be disclosed to any unauthorised third parties. Please note that if you or your Ticket Holders have not completed a full COVID-19 vaccination regime, you will not be able to purchase Tickets to or attend the Event.
1.4 Cookies and Similar Technologies
1.4.1 Our Site uses cookies and similar technologies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Site and enables us to improve our Site.
1.4.2 Cookies are text files which are downloaded to your device when you visit a website, allowing your device to be recognised.
1.4.3 For more information on how we use cookies, please see our Cookie Policy.
1.4.4 When you use our Site, we collect certain standard information that is sent by your browser to our Site. This includes technical information, such as your IP address, browser type, operating system, language, time zone setting, access times, country and any referring website addresses.
1.4.5 If you access a YouTube video through an API link on our Site, cookies may be used on your device in accordance with the Google Privacy Policy. Please note as well, the apps which will have access to your YouTube and Google account in your Google Security setting page.
2. Marketing Opt-In and Opt-Out provisions
2.1 When you register for a Ticketer account, purchase Tickets for a Ticketed Service, or make a Mall Order or Purchase a Mall Product, you may opt-in to receive marketing information via email from: Ticketer, Providers, Merchants, Venue Hosts, and/or such parties’ marketing agents. This information will include the latest news on Services, including shows, events, promotions, contests and/or lucky draws.
2.2 If you opt to receive marketing information from Ticketer and its marketing agents:
2.2.1 We will use your email address to inform you about online and offline offers, products, services, and updates, and send you our e-newsletters and/or electronic direct marketing materials such as the Ticketer Buzz and Ticketer Buzz Special, which provide information on Services that are jointly promoted by Ticketer. The Ticketer Buzz features multiple Services organised by various Providers and Merchants, while the Ticketer Buzz Special features one or more Services organised by a single Provider or Merchant. We may also display event-related content and advertising on our Site where we believe this may be of interest to you.
2.2.2 We collect your personal data in our own capacity and for our own use, and such use of your personal data by Ticketer shall be governed by the terms of this Privacy Policy. We may also use marketing agents and disclose your email address to our marketing agents for the purposes of carrying out the above marketing activities on our behalf.
2.2.3 If you change your mind at any time and wish to un-subscribe from Ticketer’s marketing material, you may easily do so via the unsubscribe link found on each email. Alternatively, you may also log into “My Account” at www.Ticketer.com.sg and opt out directly by editing your email preferences.
2.3 If you opt to receive marketing information from a Provider, Merchant, Venue Host, and/or their marketing agent(s), as applicable (each a “Marketing Entity”):
2.3.1 Ticketer will, as ticketing agent and/or data intermediary of such Provider, Merchant, and/or Venue Host, disclose to such Marketing Entity, your email address and other personal data relevant to such marketing purpose, and such Marketing Entity will be contractually bound to Ticketer to only use such personal data for marketing purposes within the scope of your consents, and to comply with the provisions of the Personal Data Protection Act (No. 26 of 2012) (“PDPA”) and any other laws relating to privacy and data protection that may apply in your jurisdiction. Any marketing or other communication sent to you by the Marketing Entity may be subject to its own privacy policy. The Marketing Entity is responsible for contacting you for obtaining any required additional consents if it wishes to use your personal data for any other purpose.
2.3.2 If you change your mind at any time and wish to un-subscribe from any Marketing Entity’s marketing material, please contact the Marketing Entity to do so. If you wish to obtain the contact particulars of the Marketing Entity, you may email us at info@ticketer.sg.
3. The legal basis for Ticketer processing your personal data
3.1 If you are located outside of the UK and the EU Access to and use of the services available on or through the Site is conditional upon acceptance of Ticketer’s Conditions of Access. By accessing and/or using the services available on or through the Site, you hereby acknowledge you have read Ticketer's Conditions of Access and this Privacy Policy, and that you are expressly agreeing to the Conditions of Access and expressly consenting to our collection, use and disclosure of your personal data in accordance with this Privacy Policy. If you do not agree to the Conditions of Access and/or do not consent to such collection, use and disclosure of your personal data, please do not access or use the services available on or through the Site.
3.2 If you are located in the UK or the EU In order to comply with applicable data privacy laws, Ticketer is required to set out the legal basis for the processing of your personal data. In accordance with the purposes for which we collect and use your personal data, as set out above, the legal basis for Ticketer processing your personal data will typically be one or more of the following:
3.2.1 your consent;
3.2.2 the performance of a contract that we have in place with you or other individuals;
3.2.3 Ticketer or our third parties' legitimate business interests as an event organising and/or ticketing platform (for example, to protect the security and integrity of our systems, to provide you with customer service, to promote and publicise our services to other customers); or
3.2.4 compliance with our legal obligations.
4. Sharing with and Disclosure to Third Parties
4.1 We will share and disclose your personal data with the third parties and for the purposes set out in Clause 1.2.2.
4.2 Additionally, we may share your personal data with people within our organisation, including people within our group companies, who have a “need to know” that data for business or legal reasons, for example, in order to carry out an administrative function such as processing an invoice, or to direct a query that you have submitted to the relevant department within Ticketer.
4.3 We may disclose your personal data to third parties in the event that we sell, buy or merge any business or assets, including to the prospective seller or buyer of such business or assets.
4.4 Finally, we may share non-personal data with other third parties that are not described above. When we do so we may aggregate, anonymise, or de-identify the information so that a third party would not be likely to link data to you, your computer, or your device.
4.5 When you purchase a Ticket or submit a Mall Order, or otherwise register for a Service, the relevant Provider, Merchant, and/or Venue Host will receive the personal data that you provide. Other third parties involved in the Service may also receive your personal data. We are not responsible for the actions of these Providers, Merchants, Venue Hosts or other third parties, with respect to your personal data. It is therefore important that you review the applicable policies of the Providers, Merchants, and/or Venue Hosts, and if applicable and available, their appointed third party service providers or other business contacts, before providing personal data or other information in connection with your purchase of or registration for a particular Service.
5. Transfers of Personal Data if you are based in the UK or the EEA
5.1 Please note that any person to whom Ticketer may disclose your personal data under this Privacy Policy may be situated in a country other than your own and that such country may provide a lower level of data protection requirements than your own country. By agreeing to this Privacy Policy, you consent to the transfer of your personal data to a country other than your own.
5.2 Whenever we transfer personal data across borders, we take legally required steps to ensure that adequate safeguards are in place to protect your personal data and to make sure it is treated in accordance with this Privacy Policy. If you are located in the EEA or the UK, you can request a copy of the safeguards which we have put in place to protect your personal data and privacy rights in these circumstances, via email at privacy@ticketer.com.sg.
6. Social Media
6.1 You can connect your Ticketer account to your accounts on third party services like Facebook, in which case we may collect, use, disclose, transfer and store/retain information relating to your account with such third party services in accordance with this Privacy Policy. For example, if you connect with Facebook, we store your Facebook ID, first name, last name, email, location, friends list and profile picture and use them to connect with your Facebook account to provide certain functionality on the Services, like recommending events that your Facebook friends are interested in and sharing the events you are interested in, or attending, with certain groups of people like your Facebook friends.
6.2 When you “like” or “follow” us on Facebook or other social media sites, we may collect some information from you including your name, e-mail address, and any comments or content you post relevant to us. We likewise may collect your personal data if you submit information to us through social media sites.
6.3 Ticketer’s own website may contain links to Facebook or other social media sites, such as through the Facebook “Like” button. When you interact with these links, your browser will establish a direct link with the Facebook (or other social media site’s) servers. Using the example of the Facebook ‘like’ button, Facebook will then receive information about your browser and activity, and may link it to your Facebook user account. For more information about how Facebook and other social media sites use data, please see their own policies.
6.4 Ticketer may provide you with opportunities to contract directly with third parties, and/or to integrate with third party services or applications, through our Site. In such instances, we will disclose your personal data to other entities in order to fulfill a request by you, or to provide services you have requested.
7. Security
7.1 Your privacy is important to us. We put in place reasonable security arrangements (which shall at least be equivalent to industry standard practices) to protect your privacy and personal data, in such manner and to such extent as we deem reasonably appropriate to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, there is no such thing as "perfect security" and we do not guarantee in any way, and you should not expect, that your personal data or private communications will always remain private and/or safe from any abuse or misuse by third parties.
7.2 Your personal data to be used by Ticketer is stored on Ticketer's servers located in Singapore. We use such organisational, procedural and technical safeguards as we deem reasonably necessary to protect your privacy and to protect your personal data against loss, theft and unauthorised access, collection, use, disclosure, copying, modification or disposal. Such safeguards include but are not limited to the use of encryption, firewalls and TCP. We will also employ the appropriate security techniques to reasonably protect data against loss, theft, and unauthorized access, collection, use, disclosure, copying, modification or disposal by users inside and outside Ticketer.
7.3 Ticketer protects the personal data it collects in a secure database with important data being encrypted, and the database servers are hosted in a protected data centre. Ticketer employees are required, as a condition of their employment, to treat personal data held by Ticketer as confidential, and to maintain the confidentiality of that personal data.
7.4 As "perfect security" does not exist, Ticketer does not represent or warrant that there will not be, and hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any data held or maintained by us.
7.5 You are advised to contact the relevant Provider, Merchant, and/or Venue Host if you wish to find out how it stores your personal data. If you wish to obtain the contact particulars of the Provider, Merchant, or Venue Host, you may email us at info@ticketer.sg.
8. Records retention
8.1 Your personal data is not kept for longer than is necessary for the purposes for which it is collected, or where permitted by applicable law, no longer necessary for legal purposes or the purposes of our normal business operations. This means that data and records (including personal data) are destroyed or erased from our systems when no longer required. The amount of time that records are kept for varies depending upon the type of personal data they contain.
9. Accessing and Updating your Data
9.1 Applicable data privacy laws give rights to individuals in respect of personal data that organisations hold about them. If you wish to access, correct, update, delete, limit or object to the processing of or otherwise change or remove any personal data that you provide for Ticketer’s use, please contact us at info@ticketer.sg. You will also be able to change it directly after logging in under "My Account" at www.ticketer.sg.
9.2 You may also request to receive a copy of any personal data that you have provided to Ticketer for Ticketer’s use, and to transmit such personal data to another organisation of your choosing, where such personal data is processed by Ticketer by automated means, and is based on your consent, or on a contract to which you are a party.
9.3 We will consider and respond to all requests under this Section 9 in accordance with applicable law.
9.4 If you initiate a data deletion request, Ticketer is authorised to delete or anonymize your personal data even if that means rendering it unavailable to the Provider, Merchant, and Venue Host. However, you understand that even if we delete or anonymize your personal data upon your request or pursuant to this Privacy Policy, your personal data may still be available in the Provider's, Merchant’s, and Venue Host’s own databases if transmitted to the Provider, Merchant, and/or Venue Host prior to us receiving or taking action on any deletion or anonymization activity.
10. Changes to the Privacy Policy
Ticketer reserves the right to amend its prevailing Privacy Policy at any time and will place any such amendments on this Site. It is your responsibility to review this Privacy Policy every time you submit information to us.
11. Contact Ticketer
11.1 If you have further questions about this Privacy Policy or wish to contact us regarding our privacy practices and policies, please do not hesitate to contact us at: info@ticketer.sg.
11.2 You may also contact the Personal Data Protection Commission of Singapore via their website at https://www.pdpc.gov.sg, or if you are in the UK or the EU, you may contact your local supervisory authority for data protection, to lodge a complaint on personal data protection concerns.
Last Updated: July 30, 2022